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Effective Date: 14th April 2026
Welcome to Ruvilla Ventures. This Payment Policy explains the payment methods, pricing terms, order processing procedures, shipping charges, cancellation terms, and related payment conditions applicable when shopping through www.ruvilla.in.
By placing an order on our website, you acknowledge and agree to the terms stated in this Payment Policy.
1. Order Process
Customers can browse products, select preferred items, choose available sizes or variants, and proceed to checkout by providing accurate billing, shipping, and payment details.
Orders are considered confirmed only after successful payment authorization or confirmation of eligible Cash on Delivery (COD) verification.
Ruvilla Ventures reserves the right to accept, reject, cancel, or hold any order for verification, fraud prevention, stock availability, pricing discrepancies, operational limitations, or legal compliance purposes.
2. Product Measurements & Fit
Ruvilla products are offered in standard ready-to-wear measurements and regular fit sizing unless otherwise specifically mentioned on the product page.
At present, we do not provide:
- Custom measurements
- Personalized tailoring
- Made-to-measure services
- Special size modifications
Customers are advised to carefully review product descriptions, size charts, fit details, fabric information, embroidery specifications, and styling notes before placing orders.
3. Reviewing Your Shopping Cart
Before completing payment, customers are advised to carefully review:
- Selected products
- Quantity
- Sizes and variants
- Shipping address
- Billing information
- Applied discounts or coupons
- Total payable amount
Once an order is placed successfully, modification requests may not always be possible.
4. Accepted Payment Methods
Ruvilla Ventures supports secure online payments through trusted payment gateway partners including Razorpay and other authorized payment processors.
Accepted payment methods may include:
- Visa Cards
- MasterCard
- RuPay Cards
- American Express (where supported)
- Net Banking
- Wallet Payments
- BHIM UPI
- Google Pay
- PhonePe
- Paytm
- UPI Applications
- International Cards (subject to gateway approval)
Payment availability may vary depending on country, banking regulations, device compatibility, fraud checks, or payment gateway limitations.
5. Cash on Delivery (COD)
Cash on Delivery (COD) service is available only for selected serviceable pin codes within India.
COD eligibility is subject to:
- Order value limitations
- Delivery location availability
- Courier partner support
- Product category restrictions
COD orders are currently available for eligible orders up to ₹10,000.
Customers may receive special discounts, offers, or benefits ranging approximately between 5% to 10% on selected prepaid orders compared to COD purchases.
Ruvilla Ventures reserves the right to disable COD for certain customers, locations, or products based on risk assessment and operational considerations.
6. Bank Transfer / Wire Transfer Payments
If customers are unable to complete payment through online methods, alternative payment arrangements may be possible through bank transfer or wire transfer after coordination with our support or sales team.
Bank Account Details:
| Account Name | Ruvilla Ventures |
| Bank Name | Union Bank of India |
| Account Number | 297311010000166 |
| IFSC Code | UBIN0829731 |
| SWIFT Code | Available upon request for international transfers |
| Bank Address | Kharghar Central Park, Maharashtra - 410210, India |
Customers must share payment confirmation details after completing bank transfers for faster order processing.
7. Pricing & Currency
All product prices displayed on www.ruvilla.in are subject to change without prior notice.
Prices may vary depending on:
- Product category
- Country or region
- Taxes and duties
- Currency fluctuations
- Promotional campaigns
- Shipping destination
International transactions may be processed in supported currencies based on payment gateway and market settings.
8. Shipping & Delivery Charges
Shipping charges are calculated based on delivery destination, order value, product weight, courier availability, and promotional offers.
Within India:
Shipping is generally free across India without minimum order value requirements. COD service is available for selected locations and eligible order values.
United States Orders:
Orders below $399 USD may attract a shipping fee of approximately $29 USD. Orders above $399 USD may qualify for free shipping promotions.
International Orders (Other than USA):
Shipping charges vary depending on destination country, volumetric weight, customs regulations, and courier charges.
Estimated delivery timelines are indicative only and may vary due to customs processing, courier delays, weather conditions, public holidays, or operational factors beyond our control.
9. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, local taxes, handling fees, or other government charges imposed by the destination country.
Such charges are:
- Determined by destination country regulations
- Not included in product pricing unless explicitly stated
- Payable directly by the customer
Ruvilla Ventures shall not be responsible for customs clearance delays, import restrictions, confiscations, or additional government charges applicable in international destinations.
10. Order Cancellation
Customers may request order cancellation within 24 hours of placing the order, provided the order has not been processed, packed, shipped, or customized.
Cancellation requests submitted after order processing begins may not be accepted.
Ruvilla Ventures reserves the right to cancel orders due to:
- Inventory unavailability
- Pricing or technical errors
- Fraud prevention checks
- Payment verification issues
- Regulatory restrictions
- Operational limitations
11. Product Quality & Representation
Ruvilla Ventures strives to maintain high standards in:
- Fabric quality
- Embroidery workmanship
- Fit and finish
- Product presentation
- Packaging standards
However, slight variations in color, texture, embroidery patterns, or finishing may occur due to photography lighting, screen settings, handwork processes, artisan techniques, or fabric dye variations.
12. Payment Security
We use secure payment gateways, encryption technologies, and commercially reasonable security measures to protect payment information and customer transactions.
Ruvilla Ventures does not directly store complete card details, CVV numbers, or sensitive banking credentials on its servers.
Customers are advised to use secure internet connections and trusted devices while making online payments.
13. Fraud Prevention & Verification
To prevent unauthorized transactions and fraudulent activities, certain orders may undergo additional verification procedures.
Customers may occasionally be contacted for:
- Identity verification
- Address confirmation
- Payment authentication
- Order confirmation
Failure to provide requested verification details may result in order cancellation.
14. Limitation of Liability
Ruvilla Ventures shall not be liable for payment failures, banking issues, technical gateway interruptions, currency conversion losses, delays caused by financial institutions, or third-party payment processing errors beyond our reasonable control.
15. Policy Updates
Ruvilla Ventures reserves the right to modify or update this Payment Policy at any time without prior notice.
Continued use of our website following any updates constitutes acceptance of the revised policy.
16. Contact Information
For payment-related queries, support, or assistance, please contact:
Ruvilla Ventures
Website: www.ruvilla.in
Email: shop@ruvilla.in