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Shipping policy
Effective Date: 14th April 2026
At Ruvilla Ventures, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains our shipping process, delivery timelines, order handling procedures, international shipping practices, and customer responsibilities when placing an order through www.ruvilla.in.
By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
1. Shipping Coverage
Ruvilla Ventures ships products across India and selected international countries. Shipping availability may vary depending on the delivery location, local regulations, courier service coverage, product category, or operational limitations.
Certain remote locations, restricted zones, or high-risk delivery regions may require additional delivery time or may not be serviceable at all.
2. Order Processing Time
Orders are generally processed within 1 to 5 business days after successful payment confirmation.
Processing time may vary depending on:
- Product availability
- Custom stitching or customization requests
- Public holidays or weekends
- Peak festive or sale periods
- Quality inspection procedures
- Unexpected operational delays
Orders placed on Sundays or public holidays may be processed on the next working business day.
3. Estimated Delivery Timelines
Estimated delivery timelines are approximate and may vary based on shipping location, courier partner performance, customs procedures, weather conditions, or unforeseen circumstances.
| Location | Estimated Delivery Time |
|---|---|
| India | 3 to 10 Business Days |
| International Orders | 7 to 21 Business Days |
Delivery timelines shown during checkout are estimates only and should not be treated as guaranteed delivery commitments.
4. Shipping Charges
Shipping charges are calculated based on factors including delivery location, product weight, package dimensions, shipping method, promotional offers, and order value.
Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.
Ruvilla Ventures reserves the right to modify shipping fees, free shipping eligibility, or promotional shipping offers at any time without prior notice.
5. International Shipping & Customs
For international shipments, customers may be responsible for:
- Import duties
- Customs duties
- VAT or GST
- Local taxes
- Brokerage charges
- Country-specific clearance fees
These charges are determined by the destination country's customs authorities and are not controlled by Ruvilla Ventures.
Customers are responsible for complying with local import regulations applicable in their country.
Ruvilla Ventures shall not be responsible for customs delays, clearance refusals, confiscations, or additional import charges imposed by foreign authorities.
6. Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or other communication channels depending on availability.
Tracking updates are managed by third-party logistics providers and may occasionally experience delays or temporary inaccuracies.
Customers are advised to regularly monitor shipment status using the provided tracking information.
7. Delayed Deliveries
While we strive to ensure timely deliveries, certain delays may occur due to:
- Natural disasters
- Weather conditions
- Political disruptions
- Transportation issues
- Customs clearance delays
- Courier partner operational issues
- Incorrect customer information
- Public holidays
- High order volumes during sales
Ruvilla Ventures shall not be liable for delays caused by circumstances beyond our reasonable control.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered due to:
- Incorrect address
- Incomplete address
- Customer unavailable
- Refusal to accept delivery
- Failure to respond to courier attempts
additional shipping or re-delivery charges may apply.
Ruvilla Ventures reserves the right to cancel or hold such orders until verification is completed.
9. Damaged Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears damaged, tampered with, opened, or defective, customers should immediately notify the delivery partner and contact us at shop@ruvilla.in.
Supporting photos or videos may be required for investigation and resolution purposes.
10. Split Shipments
In certain situations, orders containing multiple items may be shipped separately depending on product availability, warehouse location, packaging requirements, or logistics optimization.
Customers may receive separate tracking numbers for split shipments.
11. Shipping Restrictions
Certain products may not be eligible for shipping to specific regions or countries due to legal restrictions, courier limitations, customs regulations, or operational constraints.
Ruvilla Ventures reserves the right to refuse or cancel shipments that violate applicable laws or shipping regulations.
12. Returns Related to Shipping
For information regarding returns, exchanges, cancellations, or refunds, customers are requested to refer to our Return & Refund Policy available on our website.
13. Policy Updates
Ruvilla Ventures reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Continued use of our website after updates constitutes acceptance of the revised Shipping Policy.
14. Contact Us
For any shipping-related queries, delivery support, or order assistance, please contact:
Ruvilla Ventures
Website: www.ruvilla.in
Email: shop@ruvilla.in