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Refund policy
Effective Date: 14th April 2026
At Ruvilla Ventures, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience through www.ruvilla.in. This Return & Refund Policy explains the conditions under which returns, exchanges, cancellations, refunds, and replacements may be accepted.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
1. Eligibility for Returns
Customers may request a return or exchange only for eligible products and within the applicable return window mentioned on the product page or order confirmation.
Products may be eligible for return under the following circumstances:
- Wrong product delivered
- Damaged product received
- Defective or manufacturing issue
- Product significantly different from description
- Incorrect size delivered by us
To qualify for return approval, products must:
- Be unused and unwashed
- Be in original condition
- Contain original packaging and tags
- Not show signs of wear, damage, alteration, or misuse
- Be returned with all accessories and invoices wherever applicable
2. Non-Returnable & Non-Refundable Products
Certain categories of products are not eligible for return, exchange, or refund due to hygiene, customization, operational, or business reasons.
Non-returnable items may include:
- Customized or stitched products
- Products altered as per customer request
- Products purchased during final clearance or special sale
- Gift cards or promotional vouchers
- Innerwear, hygiene-sensitive products, or personal-use items
- Products damaged after delivery due to misuse or mishandling
- Items returned without original tags or packaging
Ruvilla Ventures reserves the right to determine return eligibility after inspection and verification.
3. Return Request Process
Customers must initiate a return request within the eligible return period by contacting our customer support team through email at shop@ruvilla.in.
The return request should include:
- Order number
- Customer name
- Product details
- Reason for return
- Photos or videos supporting the issue wherever applicable
Once the request is reviewed and approved, customers will receive further instructions regarding pickup or return shipment procedures.
4. Exchange Policy
Exchange requests may be accepted depending on product availability, stock status, serviceability, and approval conditions.
If the requested replacement product is unavailable, customers may receive:
- Store credit
- Alternative product option
- Refund as per policy eligibility
Ruvilla Ventures does not guarantee product exchanges for all items or sizes.
5. Refund Policy
Approved refunds will generally be processed after the returned product passes quality inspection and verification.
Refunds may be issued through:
- Original payment method
- Store credit
- Bank transfer where applicable
Refund timelines may vary depending on banking systems, payment gateways, card issuers, and financial institutions.
| Payment Method | Estimated Refund Timeline |
|---|---|
| UPI / Wallet | 3 to 7 Business Days |
| Credit / Debit Card | 5 to 10 Business Days |
| Net Banking | 5 to 10 Business Days |
| International Payments | 7 to 15 Business Days |
Shipping charges, customs duties, taxes, convenience fees, or payment gateway charges may be non-refundable unless otherwise required by law.
6. Cancellation Policy
Orders may be cancelled only before they are processed, packed, or shipped.
Once an order has been shipped, cancellation requests may not be accepted.
Ruvilla Ventures reserves the right to cancel any order due to:
- Pricing errors
- Inventory issues
- Fraud suspicion
- Payment verification failure
- Operational limitations
- Shipping restrictions
In such cases, eligible refunds will be processed accordingly.
7. Damaged or Defective Products
If customers receive damaged, defective, tampered, or incorrect products, they must notify us within 48 hours of delivery.
Customers may be required to share:
- Product photos
- Unboxing video
- Packaging images
- Invoice details
Failure to report the issue within the specified period may result in rejection of the claim.
8. International Orders
International return requests may be subject to additional shipping costs, customs procedures, and country-specific restrictions.
Customers are generally responsible for:
- International return shipping charges
- Customs duties
- Import/export documentation
- Taxes applicable in destination country
Ruvilla Ventures shall not be responsible for delays, losses, or customs-related issues during international return shipments.
9. Return Pickup Availability
Reverse pickup services may not be available for all pincodes, cities, or international locations.
In such cases, customers may be required to self-ship the product to the address communicated by our support team.
Customers are advised to use reliable courier services with tracking facilities for self-return shipments.
10. Fraud Prevention & Abuse
Ruvilla Ventures reserves the right to refuse returns, refunds, cancellations, or exchanges in cases involving:
- Repeated excessive returns
- Suspected fraudulent activity
- Misuse of promotional offers
- Product tampering
- Abusive customer behavior
- False claims
We may also suspend or restrict accounts involved in suspicious activities.
11. Store Credit & Promotional Refunds
Refunds for orders purchased using promotional coupons, reward points, wallet balances, or store credits may be adjusted proportionately.
Promotional discounts applied during purchase may not be refundable in cash.
12. Limitation of Liability
Ruvilla Ventures shall not be liable for indirect, incidental, special, or consequential damages arising from product usage, delayed deliveries, courier issues, or return processing delays beyond our reasonable control.
13. Policy Updates
Ruvilla Ventures reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.
Continued use of our website after updates constitutes acceptance of the revised policy.
14. Contact Us
For any return, refund, cancellation, or exchange-related assistance, please contact:
Ruvilla Ventures
Website: www.ruvilla.in
Email: shop@ruvilla.in
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