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Terms of service
Effective Date: 14 April 2026
Welcome to Ruvilla Ventures. These Terms & Conditions govern your access to and use of our website www.ruvilla.in, products, services, content, tools, and features offered through our platform. By accessing, browsing, registering, or purchasing from our website, you agree to comply with and be bound by these Terms & Conditions along with our Privacy Policy, Shipping Policy, Refund Policy, and other policies published on our website.
If you do not agree with any part of these Terms & Conditions, please do not access or use our website.
1. Company Information
Ruvilla Ventures is an online fashion and lifestyle platform engaged in marketing and selling sarees, women's footwear, handbags, accessories, and related products globally through its website www.ruvilla.in.
Throughout these Terms & Conditions, the terms “Ruvilla”, “Company”, “we”, “our”, and “us” refer to Ruvilla Ventures. The terms “you”, “your”, and “customer” refer to website visitors, users, and customers.
2. Acceptance of Terms
By using this website, you confirm that:
- You are at least 18 years of age or accessing the website under supervision of a parent or legal guardian.
- You agree to provide accurate, complete, and updated information during registration or checkout.
- You agree not to misuse the website or violate applicable laws.
- You accept all policies, guidelines, notices, and disclaimers published on our website.
Your continued use of the website constitutes your unconditional acceptance of these Terms & Conditions.
3. Website Usage
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You shall not:
- Use the website for fraudulent or unlawful activities.
- Attempt unauthorized access to servers, systems, or databases.
- Transmit viruses, malware, or harmful code.
- Interfere with website security or functionality.
- Copy, reproduce, distribute, or exploit website content without written permission.
- Use automated systems, bots, scraping tools, or data extraction methods.
- Post false, misleading, defamatory, or offensive content.
We reserve the right to suspend or terminate access without notice if misuse or suspicious activity is detected.
4. Products & Services
Ruvilla Ventures specializes in women’s fashion products including sarees, footwear, handbags, and accessories.
All products displayed on the website are subject to availability.
We reserve the right to:
- Modify product prices at any time without prior notice.
- Discontinue products or collections.
- Limit quantities available for purchase.
- Cancel orders due to pricing errors, stock issues, or suspected fraud.
Product colors may slightly vary due to photography, lighting, monitor settings, and screen resolutions.
Handcrafted and ethnic products may contain slight irregularities which are considered part of the product’s uniqueness and traditional craftsmanship.
5. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
International transactions may include additional currency conversion fees, customs duties, taxes, import duties, or bank charges depending on the destination country.
We accept payments through secure third-party payment gateways including UPI, debit cards, credit cards, net banking, wallets, EMI, and other approved payment methods.
Ruvilla Ventures does not store complete card or banking details on its servers.
In the event of suspicious transactions, pricing mistakes, duplicate orders, or technical issues, we reserve the right to cancel or hold orders for verification.
6. International Orders
Ruvilla Ventures may offer international shipping to selected countries.
International customers are responsible for:
- Import duties and customs clearance charges.
- Providing accurate shipping and KYC details if required.
- Compliance with local import laws and regulations.
International delivery timelines may vary due to customs processing, carrier delays, or local regulations.
7. Shipping & Delivery
Estimated shipping timelines displayed on the website are indicative and may vary depending on logistics, weather conditions, holidays, operational delays, or force majeure events.
Customers are responsible for providing correct shipping addresses and contact details.
Ruvilla Ventures shall not be responsible for delays caused by courier partners, customs authorities, natural disasters, strikes, transportation disruptions, or circumstances beyond reasonable control.
Risk of loss and title for purchased items pass to the customer upon delivery.
8. Returns, Refunds & Cancellation
Returns, exchanges, refunds, and cancellations are governed by our Return & Refund Policy published separately on the website.
Orders once shipped may not be eligible for cancellation.
Products returned must be:
- Unused and unwashed.
- Returned with original tags and packaging.
- Free from damage, perfume, makeup stains, or alterations.
Refund timelines depend on payment gateway processing, banking systems, and payment method used.
9. User Accounts
You may create an account to access certain features of the website.
You are responsible for:
- Maintaining confidentiality of login credentials.
- All activities occurring under your account.
- Providing accurate registration details.
We reserve the right to suspend accounts involved in fraudulent, abusive, suspicious, or unauthorized activities.
10. Intellectual Property Rights
All website content including logos, product images, graphics, designs, text, videos, layouts, icons, branding, and website materials are the intellectual property of Ruvilla Ventures or respective licensors.
Unauthorized copying, reproduction, resale, or commercial use is strictly prohibited.
Any misuse of copyrighted materials may result in legal action.
11. Promotional Campaigns & Discounts
Promotional offers, discount codes, coupons, and campaigns are subject to separate eligibility conditions.
Ruvilla Ventures reserves the right to:
- Modify or discontinue offers without notice.
- Cancel suspicious or misuse-related orders.
- Restrict offer usage to eligible customers.
Offers cannot be exchanged for cash unless explicitly stated.
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment gateways, or external services.
We do not control or guarantee the accuracy, privacy practices, or content of third-party websites.
Users access third-party links at their own risk.
13. Disclaimer of Warranties
The website and services are provided on an “as is” and “as available” basis.
Ruvilla Ventures makes no warranties regarding:
- Continuous website availability.
- Error-free functionality.
- Accuracy of information.
- Uninterrupted access.
- Virus-free systems.
We disclaim all warranties to the fullest extent permitted by applicable law.
14. Limitation of Liability
Ruvilla Ventures shall not be liable for:
- Indirect or consequential losses.
- Loss of profits or business opportunities.
- Delays in delivery caused by third parties.
- Website downtime or technical interruptions.
- Unauthorized account access resulting from user negligence.
Our total liability shall not exceed the value of the purchased product in dispute.
15. Privacy & Data Protection
Your use of the website is also governed by our Privacy Policy.
By using our website, you consent to collection, processing, and usage of your information in accordance with our Privacy Policy.
16. Force Majeure
Ruvilla Ventures shall not be held responsible for delays or failures caused by events beyond reasonable control including natural disasters, pandemics, strikes, war, cyberattacks, transportation disruptions, government restrictions, customs delays, or internet failures.
17. Indemnification
You agree to indemnify and hold harmless Ruvilla Ventures, its directors, employees, affiliates, agents, logistics partners, and service providers against claims, damages, liabilities, expenses, or legal costs arising from:
- Your violation of these Terms & Conditions.
- Fraudulent or unlawful activities.
- Misuse of the website.
- Violation of third-party rights.
18. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
19. Changes to Terms & Conditions
Ruvilla Ventures reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with revised effective dates.
Continued use of the website after modifications constitutes acceptance of updated Terms & Conditions.
20. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Ruvilla Ventures
Website: www.ruvilla.in
Email: shop@ruvilla.in