Privacy policy

Effective Date: 14 April 2026

At Ruvilla Ventures, accessible from www.ruvilla.in, protecting the privacy and security of our visitors and customers is one of our highest priorities.

This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard your information when you access our website, place an order, communicate with us, or use our services globally.

This Privacy Policy applies only to our online activities and is valid for visitors and customers using our website.

Who We Are

Ruvilla Ventures is an e-commerce fashion and lifestyle company engaged in the marketing, retailing, and selling of women’s fashion products including sarees, footwear, handbags, accessories, and related lifestyle products through its online platform www.ruvilla.in.

Throughout this Privacy Policy, the terms “we”, “our”, “us”, and “Ruvilla” refer to Ruvilla Ventures.

Our Commitment

Ruvilla Ventures is committed to maintaining the confidentiality, integrity, and security of customer information and continuously improving privacy practices.

Consent

By accessing or using our website, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Collecting Personal Information

When you visit our website, we collect certain information about your device, browsing activity, interactions with our website, and information necessary to process your purchases.

Additional information may also be collected when you contact us for customer support.

Device Information

Examples of information collected include browser type, browser version, IP address, device information, cookies, time zone, search terms, products viewed, and website activity.

Purpose of collection includes improving website performance, enhancing customer experience, fraud prevention, analytics, and marketing optimization.

Information may be collected automatically through cookies, web beacons, analytics tools, pixels, tags, and similar technologies.

Order Information

Examples of information collected include customer name, billing address, shipping address, email address, phone number, payment information, and purchase history.

Purpose of collection includes order processing, shipping coordination, payment processing, fraud prevention, customer support, and communication regarding orders and offers.

Customer Support Information

When customers contact us, we may collect names, addresses, phone numbers, email addresses, and communication details for customer support purposes.

Roles We Play

Ruvilla Ventures primarily acts as a Data Controller for information collected through our website and services.

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.

Sharing Personal Information

We may share Personal Information with trusted service providers necessary for operating our business including Shopify, payment gateways, shipping partners, analytics providers, and fraud prevention services.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Behavioural Advertising

We may use your Personal Information to provide personalized advertisements, product recommendations, promotions, and marketing communications.

We may use Google Analytics, Google Ads, Meta/Facebook Ads, remarketing technologies, and retargeting technologies.

Useful links:

Google Privacy Policy
Google Analytics Opt-Out
Facebook Ads Settings

Marketing Communications

Customers may receive newsletters, promotional messages, offers, and product updates through email, SMS, WhatsApp, or other communication channels.

Payment Security

All payment transactions are processed through secure payment gateway providers. Ruvilla Ventures does not store complete banking or card credentials on its servers.

GDPR Compliance

If you are located within the European Economic Area (EEA), your Personal Information may be processed under lawful bases including consent, contract performance, legal obligations, fraud prevention, and legitimate business interests.

Users may have rights including access, rectification, erasure, restriction of processing, objection to processing, and data portability.

Automatic Decision-Making

Fraud prevention systems may temporarily restrict suspicious activities, IP addresses, or payment methods to maintain security.

International Users

By using our website, international users understand and agree that information may be processed and stored in accordance with Indian laws and applicable international regulations.

Data Retention

Customer information may be retained for operational, accounting, legal compliance, fraud prevention, and business record purposes unless deletion is requested under applicable laws.

Security of Personal Information

We implement commercially reasonable technical and organizational security measures to protect customer information against unauthorized access or misuse.

Cookies & Tracking Technologies

Ruvilla Ventures uses cookies and similar technologies to improve website functionality, analytics, advertising performance, and customer experience.

Log Files

Like most websites, Ruvilla Ventures uses log files that may include IP addresses, browser type, ISP, timestamps, referring pages, and clickstream information for analytics and security purposes.

Web Beacons

We may use web beacons, pixel tags, and similar technologies to measure advertising effectiveness and customer engagement.

Third-Party Privacy Policies

Our Privacy Policy does not apply to external websites, advertisers, or third-party platforms linked from our website.

Advertising Partners Privacy Policies

Third-party advertising networks may use cookies, JavaScript, and web beacons to personalize advertisements and measure campaign effectiveness.

CCPA Privacy Rights

California consumers may request access to collected personal data, deletion of personal data, and information regarding the use of personal data.

Ruvilla Ventures does not sell customer personal information.

Children’s Information

We do not knowingly collect Personal Information from children under the age of 13.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Privacy Policy Updates

Ruvilla Ventures reserves the right to update or modify this Privacy Policy at any time without prior notice.

Contact Us

Ruvilla Ventures
Website: www.ruvilla.in
Email: shop@ruvilla.in